The Thoroughbred Store Welcome to the Thoroughbred Store info page. We're glad that you have chosen to visit our site and promise you fast, secure and efficient customer service. CONTACT US: Thoroughbred Traditions Inc. P.O. Box 665 Pewee Valley, Ky 40056 812-282-4243, 888-895 RACE (7223), Fax 812-282-6673 derbydee@aol.com SHIPPING: All orders ship from Louisville, KY via UPS. All rates listed are for the continental U.S. only. Orders shipping to Hawaii, Alaska and other countries will incur additional shipping charges. Ground UPS orders deliver to most contintental US locations within 5 business days. States closer to Kentucky, deliver in 2-3 days. UPS Next Day and Second day are also available, however the shipping rates are much higher. Orders should ship on or before the third business day after they are received. (eg. An order placed Monday for UPS Next Day shipping, will ship on/before Thursday for delivery on Friday.) ORDER SUB-TOTAL......GROUND.........2nd DAY.........NEXT DAY Up to $34.99......................$8.00............$20.00...........$32.00 $35.00 to $64.99.............. .$12.00...........$25.00...........$38.00 $65.00 to $149.99............. .$16.00..........$30.00...........$44.00 $150.00 to $299.99 ............$20.00..........$35.00............$50.00 $300.00 and up...................$30.00..........$45.00...........$60.00 Thoroughbred Traditions unconditionally guarrantees your satisfaction with your merchandise purchase. You may return any item you purchase online for exchange or refund. Ticket Package Terms and Conditions The following terms and conditions along with any other policies or guidelines posted on this site shall govern your use of this site. If you visit our site or make a purchase, you are agreeing to the following terms and conditions. Please read through them before making a purchase. Purchasing tickets from a ticket broker can be much different than buying from online ticketing agencies or directly from the box office. *Note, we are not associated in any way with the Churchill Downs Inc. 1. Purchasing We provide you with the service of locating tickets for you that are typically not available through normal channels so most tickets are purchased specifically for you upon your placement of an order. Because you are buying from an independent ticket broker, the price that you pay is typically substantially higher than the price printed on the tickets. 2. Returns There are no refunds, exchanges, or cancellations on any order once it is submitted to us. This is necessary because we have purchased tickets from the listing seller on your behalf and we are unable return them. Please order tickets only after you are certain you want them. If you would like to sell the tickets that you purchased from us you can contact our consignment department. If you originally purchased those tickets from us and we are able to sell your tickets our consignment fees for selling your tickets will be waived and you will receive 100% of the amount that we sell them for, up to the amount that you paid for them. Since consignment tickets are your property you need communicate with us as to the price you want for your tickets and if and when you want your tickets returned to you in the event that they do not sell. 3. Prices & Seating All Prices are guaranteed at the time the order is CONFIRMED. Since tickets are bought and sold on an open market, prices are subject to change at any time. We will never charge you more than you authorized. When an error is found while processing your order you will be notified of the error and provided with other seating choices (if available) and also be given the option to cancel your order. Please check your tickets carefully once they arrive. Any discrepancies need to be brought to our attention within 48 hours after receiving your tickets in order to ensure the error can be rectified. 4. Credit Card Purchases Please note that purchases by credit card do not grant you any variances from our terms and conditions. You are still responsible for complying with our terms and conditions. Any attempts to defraud us may result in legal action brought against you. Credit Card delivery requirements (this is for your protection). Tickets must be sent to your credit card billing address. Your address will be verified with the credit card company, so the exact address where the statement is mailed is needed. You may need to complete, sign and fax or scan us a credit card authorization form with a copy of your driver's license or passport, and credit card. The copy of the credit card should be front and back. The order will be cancelled if the above documentation is not provided to us. You agree to indemnify and hold us harmless from any resulting claim for tickets that are delivered late or not at all due to incomplete, inaccurate or missing information from your credit card authorization form. 5. Order Processing You will receive an e-mail immediately after you place your ticket request confirming that we have received it. This does not confirm availability or prices. It only indicates that we have received your request for those tickets. You will receive an additional email once your order has been filled. Just because you have not yet received an order confirmation does not mean that we have not begun performing our service or already purchased the tickets you requested on your behalf. If you do not receive an order confirmation or updated status, please call our office to check on your order. NEVER assume your order is cancelled simply because you have not yet been contacted by us. Online orders placed over the weekend or after 5PM your local time weekdays may not be processed until the next business day. 6. Event Dates and Times Event dates and times printed on the face of the tickets are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is important that you check with the local media to assure that you arrive at the correct time and date. 7. Delivery Deliveries are made via an express delivery service (FedEx, Express Mail, UPS, etc.) and most deliveries will require a signature. If your order is a presale reservation of tickets order, the tickets will be shipped out 10 days before the scheduled game so you should receive the tickets at minimum 6 days before the scheduled event. Occasionally USPS signature confirmation service is used when time is not an issue. It is your responsibility to be available to accept the delivery. You also agree to provide us with a secure delivery location and authorize anybody at that address to act as your agent to accept delivery of the package for you. If for any reason your tickets are returned to us or could not be delivered we will attempt to contact you to arrange for another delivery attempt. If you are unavailable for delivery FedEx and most couriers will attempt delivery 3 times and/or hold the package at their location for a specified time. If the package is sent back to us undeliverable we will contact you to arrange a redelivery to you one more time. If you refuse delivery of your tickets we will place the tickets back for sale on consignment and act as your agent to attempt to recover some or all of your costs. You have the right to set the asking price for your tickets however if no communication can be made we will price them appropriately to attempt to recover as much of your money as possible. This may be substantially less than you paid in some cases in an attempt to get you something for your tickets instead of having them expire worthless. However, if the tickets are not sold by the event date, we will return your tickets to you shortly after the event. It is always in your best interest to remain in contact with us regarding the pricing of your tickets. You also have the right at any time to request your tickets to be sent back to you prior to your event date. Simply request your tickets to be shipped in a manner that will get them back to you in time for your event. Please take into account any potential delays such as adverse weather conditions as we are not responsible under any circumstances for timely delivery of your consignment tickets. 8. Deposits All deposits are non-refundable. Even though you have not received the tickets yet, we have already committed to purchasing tickets for you by the time your order is confirmed. A reservation on a presale order is considered a deposit in full for your tickets that will be secured and delivered to you and is non-refundable. 9. Lost or Stolen Tickets When you receive your tickets keep them in a safe place. Tickets cannot be replaced if they are lost, stolen or damaged. Please note that direct sunlight or heat can damage some tickets. 10. Cancelled Events If an event is cancelled for any reason other than an act of God (rain out, earthquake, flood, etc.), war, terrorism, strike or lockout we will provide a full refund for the amount that you paid for the tickets. Any shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE CANCELLATION. We suggest returning tickets via certified mail or using a carrier that can provide you with proof of delivery. In case of a rainout or strike for a sporting event no refunds will be made. You must exchange the ticket at the ballpark for a seat to a future game that is still available. In all other cases mentioned above we will attempt in every case to obtain a refund from the original seller of the tickets however, no refund or percentage of refund can be guaranteed. 11. Postponed Events If an event is postponed the tickets will be honored for the new date of the show. New tickets will not need to be issued. Since we are not able to obtain a refund on the tickets that we purchased for you we are in turn not able to offer customers refunds on postponed events. If you cannot make the new date we can only offer to waive the fees charged by our consignment department. If we are able to sell your tickets you would receive 100% of the amount that we sell them for up to the price that you paid. DerbyBox.com will make every attempt possible to sell consignment tickets ahead of any other tickets listed for that event. 12. Tax and Shipping Charges There will be no taxes charged to any U.S. sales of tickets from DerbyBox.com. Shipping charges are calculated based on location and method. 13. Translation Policy In the event that any statement in any translated version of this web site conflicts with the English version, the statement in the English version shall prevail. In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. · Internet sales are not in real time; therefore, all tickets are subject to availability and change. o Ticket availability and prices quoted are subject to change without notice. o Ticket prices and availability are not guaranteed until orders are confirmed*. o We further reserves the right to refuse any order at our discretion. o We will contact you if the tickets you ordered are no longer available or if we are unable to fill the order as you requested. o We reserve the right to upgrade your tickets for the same price. We may offer you alternate seats if the original seats you requested are not available. We may also direct you back to our online ordering site to review current inventory. 14. Limitations of Liability We are not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price. We are not responsible for the conditions or the actions of the crowd at any event. The tickets that you purchase from us are valid and if someone is sitting in your seat when you arrive it is your responsibility to ask them to move or ask an usher to seat you. In the event that we are required to seek legal remedies to recover fees and/or resolve disputes, Client agrees that we are entitled to recover all costs associated with such action by the client, including but not limited to reasonable attorney's and administrative fees. 15. Kentucky, NY/NJ Residents The state laws of Kentucky, New York and New Jersey currently prohibit the resale of tickets to residents of Kentucky, NY/NJ for events taking place in KY,NY/NJ. Such customers are still able to purchase tickets through DerbyBox.com as an event package offering. We will fax you a confirmation letter stating that are you buying an event package, not only tickets. Simply fax a singed copy of this letter back to us and we’ll ship your tickets. We have many different packages to choose from. Note that similar laws apply in other states and the same type of arrangements may be necessary. We operate within the letter of the law. Kentucky Derby (Special Note)We specialize in providing Kentucky Derby / Oaks tickets and packages, along with housing, transportation, catering, tee times, dinner reservations and other services for horse racings most prestigious event. We can design a package to fit your particular needs. If it’s humanly possible, we can accommodate. Please contact us to discuss your needs and allow us to quote you a package price. We’re confident that we’ll be able to beat other broker prices as we work 12 months a year on this event . We operate in the Louisville, Ky area and have years of experience. We are able to provide a premium level of service, as compared to other brokers from across the nation who are not as familiar with this event as we are. We pre-sell these packages throughout the year and guarantee order fulfillment so you may place your order at any time. Let us handle your companies, family and personally Kentucky Derby entertainment needs.